1) Unless one of the exceptions listed in Clause 5.4, below applies, you may cancel your order (or any part of it) without giving any reason within fourteen (14) days. The cancellation period will expire fourteen (14) days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. To exercise the right to cancel, you must notify us, giving us your full name, address and order reference (if any) or, alternatively, by returning the Services, in accordance with the provisions below (see Clause 4).

2) To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

3) If you cancel this contract, we will reimburse to you all payments received from you, excluding the cost of delivery / shipping {except if you chose the least expensive type of standard delivery offered by us}. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold the reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. Alternatively, you may ask us to substitute a Service, rather than provide you with a refund, but we can only do that if the Service you wish to substitute is of equivalent value to the order you are cancelling.

4) You may not cancel your order if:

  1. you have taken any audio and/or visual recordings or computer software out of the sealed packaging in which they were delivered to you;
  2. the Services consist of perishable items, or have been sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;

iii. the Services have been customised, made to your own specifications or made to order;
iv. the products are used, not new, without original packaging and tags or damaged or altered items.

  1. any Services you have started to download or stream; or
  2. any Services which become mixed inseparably with other items after their delivery,

unless such Services were damaged or faulty when delivered to you or have been incorrectly delivered.

5) All such Services should be returned within fourteen (14) days of you cancelling your order and, in any event, no later than twenty-eight (28) days after the Service(s) have been delivered to you, in accordance with the following process:

  1. A) pack the returns parcel securely, ensuring you include the invoice note that will have been included in the package in which your order was delivered. Please return to: Thrive Fulfilment, Unit 34, Saddington Road , Fleckney, Leicestershire, LE8 8AW.
  2. B) return the parcel to us, we suggest, either by courier or by recorded delivery mail or other form of certified mail. We advise that you take out enough postal insurance to cover the value of the contents. Please note returns to the incorrect address will have to be recovered and re-delivered to the correct address at your expense.

6) Our policy on cancellations and returns does not affect your statutory legal rights.